Warranty Information - Regin Sleep Systems

In the event of a problem with your mattress or a suspected warranty issue, call Regin at 800-474-0309.

Tampering with the pump or any other part of the mattress before the part is sent back will void the warranty on that part.

This is a manufacturer’s defect warranty and does not cover customer damage or accidental damage.

The 20 year pro-rated warranty on Regin adjustable air mattresses is a warranty against manufacturer’s defects and is pro-rated as follows:

During the first 3 years, beginning with day of delivery, parts which have become defective due to a manufacturer’s defect are replaced at no charge to the customer, except the actual outgoing freight and call tag to pick up the defective item. The customer is charged freight in advance plus a deposit on the new item which is refunded when the defective item has been received back at the factory. When the new item arrives, the customer fits it into the bed to assure that this has solved the problem. Then, the customer places the defective item in the box that the new item came in. Then, the customer calls Regin at 800-474-0309 to say the defective part is ready to be picked up. Regin will instruct the customer to leave the part in the box with return address on it on a covered deck or porch for UPS beginning the next business day. Leave the box there until UPS picks it up. UPS will arrive within 3-4 business days with a pre-paid call tag and bring the box and part back to the factory. Once Regin has been notified that the part is at the factory, either by the customer tracking it or by the factory reporting it, the customer’s deposit is returned in full, minus freight and call tag.
From the beginning of year 4 until the end of year 12, parts are available at 50% of the then current manufacturer’s retail price for the affected part.
After the 12th year, the parts are available at 75% of the then current manufacturer’s retail price for the affected part.

WARRANTY PARTS ARE NOT RETURNABLE UNLESS THEY ARE DEFECTIVE. THE CUSTOMER WILL BE ISSUED A CONFIRMATION BY EMAIL AND HAS 24 HOURS FROM WHEN THE EMAIL WAS SENT TO NOTIFY REGIN BY EMAIL THAT THERE IS A MISTAKE. AFTER 24 HOURS, WE WILL PROCEED WITH PROCESSING THE ORDER AS UNDERSTOOD BY US. AFTER THE FIRST 3 YEARS, THE CUSTOMER IS RESPONSIBLE FOR ALL FREIGHT CHARGES.

The provisions of this warranty apply to the original owner of the product and are not transferable through sale by the original owner of the product.

Air Bed Mattress | Waterbed Mattress
Electric Adjustable Beds | Murphy Beds

Waterbed Mattress Warranty

11” Mattress, 15 Years Pro-Rated

This covers Regin’s 11” waterbed mattress with 1 or 2 chambers as well as the 11” waterbed mattress with tubes. Warranty for the bladder(s) and tubes is covered in the sections of the warranty on “Waterbed Bladder Warranty” and “Waterbed Tube Warranty”.

In the event of a problem with your 11” Regin waterbed mattress, contact Regin Sleep Systems at 800-474-0309.

The 15 year pro-rated warranty on the 11” waterbed mattress is a warranty against manufacturer’s defects and is pro-rated as follows:

The first 5 years, parts are replaced at no charge to the customer, except the actual outgoing freight and call tag to pick up the defective item. The customer is charged freight in advance plus a deposit on the new item which is refunded when the defective item has been received back at the factory. When the new item arrives, the customer fits it into the bed to assure that this has solved the problem. Then, the customer places the defective item in the box that the new item came in. Then, the customer calls Regin at 800-474-0309 to say the defective part is ready to be picked up. Regin will instruct the customer to leave the part in the box with return address on it on a covered deck or porch for UPS beginning the next business day. Leave the box there until UPS picks it up. UPS will arrive within 3-4 business days with a pre-paid call tag and bring the box and part back to the factory. Once Regin has been notified that the part is at the factory, either by the customer tracking it or by the factory reporting it, the customer’s deposit is returned in full, minus freight and call tag.
Year’s 6—9, the customer pays 50% of the current retail price for the part.
Year’s 10-15, the customer pays 75% of the current retail price for the part.
For the waterbed bladder warranty, refer to the “Waterbed Bladder Warranty”.

10” Waterbed Mattress

The first 4 years, parts are replaced at no charge to the customer, except the actual outgoing freight and call tag to pick up the defective item. The customer is charged freight in advance plus a deposit on the new item which is refunded when the defective item has been received back at the factory. When the new item arrives, the customer fits it into the bed to assure that this has solved the problem. Then, the customer places the defective item in the box that the new item came in. Then, the customer calls Regin at 800-474-0309 to say the defective part is ready to be picked up. Regin will instruct the customer to leave the part in the box with return address on it on a covered deck or porch for UPS beginning the next business day. Leave the box there until UPS picks it up. UPS will arrive within 3-4 business days with a pre-paid call tag and bring the box and part back to the factory. Once Regin has been notified that the part is at the factory, either by the customer tracking it or by the factory reporting it, the customer’s deposit is returned in full, minus freight and call tag.
From year 5 thru 14, the customer will pay 50% of the current retail price for the part.
For the waterbed tube warranty, refer to the “Waterbed Tube Warranty”.

Waterbed Bladder Warranty

If a bladder arrives back at the factory with a knife slice, not a hole, this is not a manufacturer’s defect, unless the bladder just arrived and the knife slice was there when the bladder arrived.
During the first 5 years, a defective bladder is replaced at no charge to the customer, except a freight charge. The customer is charged freight in advance plus a refundable deposit on the new bladder. After the new bladder has been fit into the bed, drain all of the water possible out of the defective bladder. Draw a circle with a water proof marker around the hole. With a pair of sharp scissors, cut the valve and the part of the chamber with print on it, as well as the swath containing the circle and hole. Send these sections to the address provided to you by Regin when you reported the warranty. Ship the package so that you can track its progress. When the package has been received at the factory and processed, your deposit will be refunded.
For the next 5 years, the customer pays 50% of the current retail price for the bladder.
For the final 5 years, the customer pays 75% of the current retail price for the bladder.

Water Tube Warranty

During the first year, a defective tube is replaced at no charge to the customer, except for a freight charge. The customer is charged freight in advance plus a refundable deposit on the new tube. After the new tube has been fit into the bed, drain all of the water possible out of the defective tube. Draw a circle with a water proof marker around the hole. With a sharp pair of scissors, cut the valve and the part of the tube with print on it, as well as the swath containing the circle and hole. Send these sections to the address provided to you by Regin when you reported the warranty. Send it so that you can track its progress. Once it has been received at the factory and processed, your deposit will be refunded.
For the next 4 years, the customer pays 50% of the current retail price for the part.

Air Bed Mattress | Waterbed Mattress
Electric Adjustable Beds | Murphy Beds

Murphy Bed Warranty

The warranty on the Murphy Beds is carried by the manufacturer, Murphy Wall-Beds Hardware, Inc. This is not a Regin warranty.

Murphy Bed Warranty on Frame, Mechanism, Hardware

Murphy Bed provides a full replacement warranty on any hardware, frame or mechanism found defective because of workmanship for a lifetime period, from the date of purchase. This warranty is applicable for both residential and commercial applications. The replacement part must be returned for inspection, at the customer’s expense, to Murphy Bed, before replacement.
If you cannot find the 800# for Murphy Bed on your original paperwork, telephone Regin and we will provide the telephone number for Murphy Bed.

Murphy Bed Warranty on Cabinetry

For a period of 5 years from date of purchase, Murphy Bed will replace any cabinetry found to be defective because of workmanship. Defective parts must be returned to Murphy Bed, postage paid, for inspection before replacement. Murphy Bed cabinets are designed and intended for controlled interior applications only. This warranty is not transferable to subsequent owners.

Air Bed Mattress | Waterbed Mattress
Electric Adjustable Beds | Murphy Beds

Electric Adjustable Bed Warranty

Flex-A-Bed Premier Model 780 Adjustable Bed Warranty

If you have a warranty problem with your Flex-A-Bed Premier Model 780 adjustable bed, contact Regin, Inc. at 800-474-0309. Regin will process the warranty and work with Flex-A-Bed’s warranty department.
Your new Flex-A-Bed Premier Model 780 Electric Adjustable Bed comes with a lifetime, transferable warranty that covers the entire bed except freight. This is a manufacturer’s warranty, held by Flex-A-Bed, the product’s manufacturer. It is not a Regin warranty.
For the first 5 years, Flex-A-Bed will repair any part of your Premier Model 780 at no charge to you except for freight.
From the 6th through the 15th year, any repair is made for a flat $40, in addition to freight, no matter what part of the bed is being repaired.
From the 16th year thru the lifetime of the bed, any repair is made for a flat $100, in addition to freight.
Note: If the damage to the bed was caused by other than a manufacturer’s defect, the warranty provisions do not apply and the part will be replaced at the current retail price.
If you purchased a Flex-A-Bed mattress at the time of your purchase to be used with your Model 780 adjustable bed, this warranty applies to the mattress also.

Flex-A-Bed Model 183 Hi-Low Adjustable Bed Warranty

Every Flex-A-Bed Model 183 Electric Adjustable Bed is covered by a 5 year manufacturer’s warranty by Flex-A-Bed. This is not a Regin warranty.
During the first 5 years after purchase, the mattress may be returned to the factory, freight pre-paid where it will be repaired, replaced or reconditioned at the factory’s option. It will be returned, freight collect.
The customer is responsible for all freight under this warranty.
If you purchased the matching Flex-A-Bed innerspring mattress for use with your Model 183 Hi-Low adjustable bed, it is also covered under this warranty.

Leggett & Platt Electric Adjustable Bed Warranty

S-Cape Electric Adjustable Bed

This is a manufacturer’s warranty, provided by Leggett & Platt. It is not a Regin warranty.

The S-Cape Adjustable Electric Bed is provided with a 1 year full service warranty by Leggett & Platt with the option, at the time of registering, to purchase an extended warranty.
With the standard manufacturer’s warranty, parts only are covered during the 2nd year of ownership.
A Lifetime Limited Warranty applies with this bed. Details arrive with the bed.

Pro-Motion Electric Adjustable Bed

This is a manufacturer’s warranty, provided by Leggett & Platt. It is not a Regin warranty.

The Pro-Motion Adjustable Electric Bed is provided with a 1 year full service warranty by Leggett & Platt with the option, at the time of registering, to purchase an extended warranty.
With the standard manufacturer’s warranty, parts only are covered during the 2nd thru the 5th years of ownership.
A Lifetime Limited Warranty applies with this bed. Details arrive with the bed.